SERVICE
Installation, Trainning and Commissioning
¡ñ As a new production line, under customer's requirement, Golden Wing will dispatch skilled and experienced engineers to assist installation and commissioning.
¡ñ After installation and commissioning, our engineers will provide specific trainning to operators, operators and managers will fill in a installation and commissioning report with confirmation.
¡ñ Our after-sales service starts with delivery of the machine & system, and continues for the entire duration of its productive life.
¡ñ After installation, commissioning and staffs training, we keep in regular contact to ensure that the new machine continues to run smoothly.
¡ñ If small problems, we are able to carry out remote fault diagnostics and respond to enquiries and requests swiftly and professionally to help buyer's technicians to solve problems on line.
¡ñ In case, the faults cannot be eliminated by remote diagnostics and guidance, we will send engineers to customers' factory to solve at a short time.
GURANTEE
¡ñ Usually, we will provide 12 months after commissioning or 13 months against the date of shipping gurantee.
¡ñ In guarantee period, we will send new spare parts by DHL,TNT or other courier or air to customers¡¯ factory freely. And if request by buyers, we will dispatch engineer to repair and
replace broken parts at a short time.
¡ñ After guarantee period, we will provide eternal and only require the charge cost.
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